Privacy policy

This Privacy Policy explains how Devikala (“we”, “us”, “our” or “Company”) collects, uses, stores, and protects information provided by you or collected in connection with your use of our website and services.

This Privacy Policy applies to information collected through https://devikala.com (the “Website”), including when you browse the Website, purchase our products, communicate with us, or otherwise use any services provided through the Website.

By accessing or using our Website and Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, storage, and disclosure of your information as described below.

You must be 18 years of age or older to make purchases through our Website or use our Services. By using the Website, you represent that you are legally capable of entering into a binding agreement under applicable law.

Collection of Information

Depending on how you interact with our Website and Services, Devikala may collect certain information about you, including:

  • Name

  • Phone number

  • Email address

  • Billing and shipping address

  • Age and date of birth, where required

  • Gender, where voluntarily provided

  • Location information

  • Language preferences

  • Shopping interests and preferences

  • Order and transaction details

  • Browsing and Website usage information

  • Information relating to your purchases, returns, exchanges, and cancellations

  • Communication and customer support details

  • Information required for billing, taxation, or legal compliance, such as PAN or GST details, where applicable

  • Government-issued identification or KYC information, where required by law or for specific services

We may also collect technical information such as your IP address, browser type, device information, operating system, and interactions with our Website.

Payment Information

Payments made through our Website may be processed through third-party payment gateways and payment service providers.

Your payment information may be collected and processed directly by these third-party providers in accordance with their respective terms and privacy policies. Devikala does not ordinarily store complete payment card information on its own systems unless required and permitted by applicable law.

How We Use Your Information

We may use the information collected from you for legitimate business and service-related purposes, including:

  • Processing and fulfilling your orders and purchases.

  • Arranging delivery and shipment of products.

  • Processing returns, refunds, exchanges, and cancellations.

  • Providing customer support and responding to your queries.

  • Sending order confirmations, shipping updates, delivery notifications, and other service-related communications.

  • Providing product recommendations and a more personalized shopping experience.

  • Sending promotional offers, marketing communications, and updates, where permitted by applicable law and based on your preferences.

  • Improving our Website, products, services, features, and overall customer experience.

  • Understanding customer preferences, shopping behavior, and Website usage.

  • Detecting, preventing, and investigating fraudulent, unauthorized, or potentially harmful activities.

  • Maintaining the security and functionality of our Website.

  • Complying with applicable laws, regulations, legal requirements, and government requests.

  • Resolving customer complaints, disputes, and other issues relating to our products or services.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Cookies and Similar Technologies

Like most websites, Devikala may use cookies, pixels, tags, and similar technologies to improve your browsing experience and understand how visitors use our Website.

Cookies are small data files stored on your device when you visit a website. They may help us remember your preferences, maintain your shopping session, understand Website traffic, and improve our services.

We may use cookies and similar technologies for purposes such as:

  • Authentication and account management

  • Website security

  • Shopping cart functionality

  • Analytics and performance measurement

  • Understanding Website usage

  • Improving Website features and services

  • Advertising and marketing

  • Research and customer insights

We may use third-party services such as analytics and advertising providers to help us understand Website activity and improve our marketing efforts.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some features of the Website.

Devikala does not control cookies placed by third-party websites or services, and their use of information is governed by their respective privacy policies.

Consent

By accessing or using our Website and Services, you consent to the collection, use, storage, and processing of your information as described in this Privacy Policy.

Where applicable, you may withdraw your consent for certain uses of your personal information by contacting us using the details provided below.

Please note that withdrawing consent may affect our ability to provide certain products or Services to you, particularly where the processing of information is necessary to complete an order, provide a requested service, comply with legal obligations, or protect our legitimate business interests.

Disclosure and Sharing of Information

Devikala may share your information with trusted third parties where reasonably necessary to operate our business and provide our Services.

This may include:

  • Payment gateway and payment processing providers.

  • Shipping and logistics partners.

  • Technology and website service providers.

  • Hosting and cloud service providers.

  • Analytics and marketing service providers.

  • Customer support and communication service providers.

  • Professional advisors and business partners.

  • Government authorities, regulators, courts, or law enforcement agencies where required by applicable law.

We may also disclose information where necessary to protect our rights, customers, Website, property, or business from fraud, unauthorized activity, or other unlawful activities.

In the event of a merger, acquisition, restructuring, sale of assets, or similar business transaction, your information may be transferred to the relevant successor or acquiring entity, subject to applicable law and appropriate privacy protections.

Security of Your Information

Devikala takes reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

We use appropriate technical and organizational safeguards to help protect the information we collect. However, no method of electronic transmission or storage is completely secure, and therefore we cannot guarantee absolute security of your information.

You are also responsible for keeping your account credentials, passwords, and other login information confidential and should avoid sharing such information with others.

If we become aware of a security incident affecting your personal information, we may take appropriate steps to investigate, contain, and address the incident and provide notifications where required by applicable law.

Third-Party Websites and Services

Our Website may contain links to third-party websites, applications, payment services, social media platforms, or other online services.

These third-party websites operate independently from Devikala and may have their own privacy policies, terms, and practices. We are not responsible for the privacy practices, security, content, or information handling of third-party websites.

We recommend reviewing the privacy policies of any third-party website before providing your personal information.

Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

The retention period may depend on factors such as the nature of the information, the purpose for which it was collected, whether it is required to provide Services, legal or regulatory requirements, accounting requirements, dispute resolution, and enforcement of our agreements.

Your Privacy Rights

Depending on applicable laws and your location, you may have certain rights concerning your personal information, including:

  • The right to request access to personal information we hold about you.

  • The right to request correction of inaccurate or incomplete information.

  • The right to request deletion of personal information, subject to applicable legal requirements.

  • The right to withdraw consent where processing is based on consent.

  • The right to opt out of certain promotional communications.

  • The right to raise a complaint regarding the handling of your personal information.

To exercise any applicable rights or to raise a privacy-related concern, you may contact us using the details provided below. We may need to verify your identity before processing certain requests.

Marketing Communications

Where permitted by applicable law, Devikala may send you promotional communications regarding products, offers, discounts, new launches, or other updates.

You may unsubscribe from promotional emails by using the unsubscribe option included in our marketing emails. You may also contact us directly to request that your promotional communication preferences be updated.

Please note that even if you opt out of promotional communications, we may still send essential service-related messages such as order confirmations, payment updates, shipping notifications, or other communications necessary to provide our Services.

Changes to This Privacy Policy

Devikala may revise or update this Privacy Policy from time to time to reflect changes in our business practices, Website features, applicable laws, or regulatory requirements.

Any updated version will be published on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

The updated Privacy Policy will become effective from the date it is published on the Website unless otherwise stated.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Legal Name: PARAS SUTHAR  
Address: Office No 333, 3rd Floor, Palladium Complex, VIP Road, Opposite VIP Plaza, Vesu, Surat, Gujarat, 395007
Email: devikaladesigner@gmail.com
Phone: +91 9904226867